FAQs

Frequently Asked Questions

How can I track my order? Once your order is received, tracking information will be created and uploaded as soon as possible. You can also check the status of your order on our "Track Your Order" page, accessible via the main navigation on our website.[

What payment methods do you accept? Prime Warehouse accepts a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. We are constantly evaluating new payment options to enhance your shopping experience.
Can I change or cancel my order after it's been placed? We process orders quickly to ensure prompt delivery. Therefore, changes or cancellations may not be possible once an order has been placed. Please contact our customer service team immediately if you need to modify your order, and we will do our best to assist you.[

Where do you ship? Prime Warehouse ships around the US and internationally.

How long does shipping take? For orders shipped within the US, delivery typically takes 7-14 business days. International shipping usually takes 14-31 business days. Please note that these are estimated delivery times and actual delivery may vary depending on customs processing and local postal services.
What are your shipping costs? Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We occasionally offer free shipping promotions, so keep an eye on our website for updates!

Do you offer expedited shipping? Currently, we do not offer expedited shipping options. We are working to expand our shipping services to better meet the needs of our customers in the future.

What is your return policy? We want you to be completely satisfied with your purchase. Prime Warehouse accepts returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition that you received them.

How do I initiate a return? To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to send your item back to us.

When will I receive my refund? Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 5-10 business days.

How do you ensure product quality? At Prime Warehouse, we are committed to providing best quality products to our customers. We work directly with reputable suppliers and conduct thorough quality checks to ensure that every item meets our high standards before it is shipped to you.
What if a product is out of stock? If a product you're interested in is out of stock, you can often sign up for email notifications on the product page to be alerted when it becomes available again. We regularly restock popular items, so please, check back often!

Do you offer warranties on your products? Warranty information varies by product and manufacturer. Please refer to the product description page for specific warranty details. If no warranty is explicitly stated, the product is covered by our standard return policy.

How can I contact customer service? You can reach our customer service team via the "Contact Us" page on our website, or by emailing us directly at primewarehousestore.@gmail.com. We aim to respond to all inquiries within 24-48 business hours.
How can I stay updated on new products and promotions? You can subscribe to our newsletter on our homepage to receive updates on new arrivals, exclusive promotions, and special offers. You can also follow us on our social media channels for the latest news!